The system implemented was SAP, by IBM, with Deloitte advising:
The Department has, to date, paid Deloitte around £4.6 million for assistance on this project. In April 2004, the Department appointed Deloitte to provide consultancy support to the Department’s Support Services Review and subsequently extended this contract to assist it in developing the outline business case and the handover of the shared services design stage to IBM. The value of that contract was some £2 million. Following the appointment of IBM as the Department’s main delivery partner, Deloitte has provided
quality assurance and other support on the project at a cost to date of around £2.6 million
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