The title of this piece suggests that Web searches are useless but this is inaccurate. The main parts of this story are:
- middle managers spend up to 3 hours a day looking for information
- they fail much of the time because the information they need is scattered and sometimes sequestered behind departmental 'firewalls' (40% of respondents thought that colleagues in different departments were unwilling to share)
- information tends to be stored in non-collaborative places
- IT workers are the least likely to find valuable information
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