Quote: According to a multiyear study of over 400 companies by MIT researchers Jeanne Ross, Peter Weill and David Robertson,3 IT departments tend not to be innovative leaders within organizations, but rather conservative forces, viewed by business executives as cost sinks and liabilities. In many companies, it takes the IT department one to two years to implement a new strategic initiative — hardly the agility companies are striving for. The research shows the typical IT structure is so dense and extensive that it’s often a miracle that it works at all. The researchers observe: “Legacy systems cobbled together to respond to each new business initiative create rigidity and excessive costs. Every change becomes a risky, expensive venture.”
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