More library catalogue woes

By chance, more use of a library catalogue this week. This time a friend just starting a PhD wanted to know how to access journals either on paper or electronically. Finding paper holdings was relatively easy, though as a PhD student she hadn't been able to work it out on her own.

But the electronic journals were a shambles. Part of the problem was that SFX didn't seem to do more than take us to journal home pages even when we'd asked for a specific issue; integration with free journals and archives was poor (we wanted an old BMJ article, which I know is freely available by several routes), and part of the problem is that, as the library website acknowledged, ejournal access doesn't work very well unless your computer is directly connected to the university network.

And then my friend said she's been told to avoid Google. So we tried Google and found several reports and articles, and a book, full text freely available (well the book was only part available but it was available enough for essay writing purposes). I was disappointed that a library system in a top 10 UK university was falling this far behind the reasonable expectations of modern users and am wondering what librarians have been doing to improve the tools of their trade for the last 10 years.

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